Policies

RETURN POLICY

Returns & Exchanges Policy

We stand behind our products and want you to have the best possible experience with your FP Insoles and footwear.

Before Initiating a Return

If you’re experiencing any discomfort or fit issues, please contact our support team first at . In most cases, discomfort is caused by improper shoe setup, sizing, or molding and can be resolved with simple adjustments.

Our team will guide you through troubleshooting to ensure your insoles or footwear are properly fitted and performing as intended.

Important:
All returns and exchanges require prior approval from our support team before items are sent back.

Return Eligibility

To qualify for a return or refund:

  • Returns must be requested within 30 days of purchase
  • Insoles must be used for at least 3 days before contacting us to allow proper break-in and adjustment
  • Products must be in new or lightly used condition

Returns will only be approved after our team has had the opportunity to troubleshoot and assist you.

Return Shipping

Shoes — Refunds

If shoes are returned for a refund, original shipping costs are non-refundable, including orders that originally qualified for free shipping promotions.

Shoes — Exchanges

We provide one (1) free return label for size exchanges per customer, lifetime.

All Other Products

Customers are responsible for return shipping costs unless otherwise approved by our support team.

REFUND POLICY

Refund Processing

Refunds are issued only after:

  • The returned product has been received
  • The item has been inspected
  • The return has been approved by our support team
  • Original shipping costs are non-refundable, including orders that originally qualified for free shipping promotions.

Please allow processing time after the inspection is completed.

CHARGEBACK POLICY

Before filing a chargeback, customers must contact customer service to resolve the issue. Filing a chargeback without contacting support first is a violation of our terms. Any chargeback fees incurred may be deducted from the refund.

FULFILLMENT / SHIPPING POLICY

Orders are typically shipped within 24 hours. Tracking information will be sent via email once the order is processed. Some shipping methods may not include tracking.

Once the package is shipped, responsibility lies with the shipping carrier. If a package is returned due to failed delivery, the customer is responsible for paying shipping costs again to resend the order.

CANCELLATION POLICY

Orders must be canceled within 5 hours of being placed. Once an order has been processed, it cannot be canceled.

INTERNATIONAL ORDERS

The company does not cover customs fees. Customers are responsible for return shipping costs on international orders.

PRIVACY POLICY

The website collects personal information from users including purchase activity, usage data, and device information. This data is used to provide and improve services.

Information may be shared for legal reasons or business operations. Users have the right to access, update, or delete their personal data.

AFFILIATE PROGRAM

AFFILIATE PROGRAM POLICY

Our affiliate program is designed to reward partners for promoting awareness and genuine engagement with FP products.

Affiliates earn commissions on successful sales, with payments issued via PayPal.

Prohibited Activities:
Affiliates may not use their codes for spam, coupon aggregation sites, or discount-only promotion strategies. The program is intended for authentic promotion not passive code distribution.

Any misuse of the program, including spam, false advertising, or unauthorized promotional methods, may result in termination of the affiliate account and forfeiture of commissions.